Privacy Policy
Introduction
This Privacy Policy explains how WFS Atlas Ltd ("Atlas", "we", "our", "us") collects, uses, stores and protects information when providing Atlas services.
Atlas is a serial-centric operational governance platform designed to support hardware manufacturers and service organisations.
Who We Are
Legal Entity:
WFS Atlas Ltd
Trading Name:
Atlas
Website:
atlas-engine.co.uk
Contact:
Atlas Privacy Principles
Atlas is designed to minimise the collection of personal information wherever practical.
Atlas primarily processes:
- Product data
- Serial number data
- Operational data
- Lifecycle data
- Governance records
- Audit records
rather than personal information.
Information We Process
Product & Operational Information
Examples include:
- Serial numbers
- Product identifiers
- Firmware versions
- Warranty status
- Coverage information
- Lifecycle events
- RMA records
- QA outcomes
- Operational decisions
Personal Information
Where required by customers, Atlas may process:
- Names
- Email addresses
- Telephone numbers
- Addresses
- User account information
Technical Information
Examples include:
- Login activity
- Session information
- Security logs
- Device information
- Access records
How We Use Information
Atlas may process information to:
- Deliver Atlas services
- Support operational governance
- Support warranty workflows
- Support returns management
- Support field service workflows
- Maintain auditability
- Improve platform reliability
- Meet legal obligations
- Protect systems and users
Legal Basis For Processing
Where applicable, Atlas relies on:
- Contract
- Legitimate Interests
- Legal Obligations
under UK GDPR.
Customer Data Ownership
Customers retain ownership of their operational data.
Atlas processes customer information solely to deliver and support the service.
Atlas does not claim ownership of customer operational records.
Data Retention
Atlas retains information only for as long as necessary to:
- Deliver services
- Maintain operational records
- Meet legal obligations
- Support security requirements
- Support audit requirements
Where possible, Atlas seeks to remove or anonymise personal information while preserving operational lifecycle intelligence.
Sharing Information
Atlas does not sell personal information.
Information may be shared with trusted service providers required to operate the platform.
Examples may include:
- Hosting providers
- Email providers
- Customer support integrations
- Infrastructure providers
International Transfers
Atlas seeks to minimise international transfers of personal information.
Where transfers occur, appropriate safeguards will be implemented.
Individual Rights
Individuals may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to processing
- Request data portability
Requests should be submitted to:
Security
Atlas implements reasonable technical and organisational measures designed to protect information from unauthorised access, disclosure, alteration or destruction.
Changes To This Policy
This policy may be updated from time to time.
The latest version will always be available through the Atlas website.
Contact
Questions regarding this Privacy Policy should be directed to:
WFS Atlas Ltd